If you have any questions, please feel free to Contact Us. For every purchase, we offer full-service support for the customers, because we aim to make customers completely satisfied with the purchase. (Please note that this policy only applies to items purchased from our store: https://bmw.carlinkitfactory.com/, we cannot provide after-sale service if you purchased from amazon or other stores.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return(if applicable)
Returnable Items:
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
Faulty items damaged/broken, or soiled upon arrival.
If your car models are in our list of compatible models and the product cannot work with your car, we will guarantee a 100% refund of the product fees after we receive the returned item without being damaged or tarnished. that have not met your expectation within 30 days of receiving.
Contact our Service Center as soon as possible if you come across any of the above situations.
If for any reason you decide you no longer want the item (not the fault of the seller). You can report it to us within 30 days of receiving it for a partial refund of the item cost. you will be responsible for the shipping fee and 19% of the order price, which is not less than $15.
Expedited Express Shipping is additional service, and we won’t refund the fees.
To be eligible for a return, please contact us first service@bmw.carlinkitfactory.com
Non-Returnable Items
We will not accept returns to the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, used, broken or misused items.
Note: All returns must be authorized by the Carlinkit Factory Team via the Service Center. Returned items without a Return Merchandise Form (RMA) will not be accepted.
Return Process
- If you need to return or exchange an item, please contact us in a week at service@Carlinkitfactory.com
- We will respond quickly(please allow 1 to 3 business days for processing) with instructions for how to return items from your order
- Once your return is received and processed, we will send you an email to notify you that we have received your returned item. We will also notify you of the money for your refund.
- Within 7 to 14 business days after we receive your return, you can expect a refund in the same form of payment as the original purchase. It may take some time for the bank to process the refund. If you haven’t received a refund for a while, first check your bank account again, contact the credit card company or the bank for further check.
- You need to pay the shipping fee for the return.
Return Shipping Cost
If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product
In the event ships for free, customer will be informed of the return shipment cost (estimates may be given based on our own costs in shipping to customers)
Cancel orders
If you want to cancel your order for some reason, you have to CONTACT US within 24 hours, please provide your order number and state the reason, so the warehouse can hold the fulfillment process and be able to refund you before the parcel is shipped. Otherwise, we will not be able to agree to cancel your order.