FAQS
Is the installation process difficult?
The installation process is generally straightforward, but it may vary depending on your BMW model and familiarity with car disassembly. Some customers have completed the installation within 2 hours, while others have taken longer, especially if additional disassembly like glovebox removal is required. Videos are available to guide you through the process, but please refer to the installation manual for specific instructions related to your vehicle.
Do I need to connect the aux cable or the mic extender?
This depends on your specific vehicle model and the existing audio setup. Some customers have not needed to install additional cables, while others have found it necessary to ensure the functionality of features like Siri. Please consult the installation manual and check your vehicle’s compatibility.
What if I experience issues with audio quality or connectivity?
Audio quality issues could be related to your vehicle’s existing sound system, such as the Harman Kardon speakers. If you’re experiencing connectivity problems, ensure that all wires and cables are properly connected. Some customers have found that placing the Wi-Fi antenna outside of the radio compartment helps with Bluetooth connectivity.
Will the CarPlay module work with my BMW's existing features?
The module is designed to integrate with your BMW’s existing features, but some customers have reported the need to adjust settings like the EQ to get the audio quality just right. The module also supports both wired and wireless connections, so you can choose the most convenient option for you.
What should I do if the module is not functioning correctly?
If you encounter functionality issues, such as a black screen or freezing interface, first check for loose connections. If the problem persists, contact customer support for assistance. In some cases, a firmware update may be required to resolve issues.
Can I add additional features like an aftermarket camera?
Yes, some customers have successfully added aftermarket cameras and other features. Make sure to follow any additional installation instructions for these components.
Is customer support available if I have questions or problems during installation?
Customer support is available to assist with installation and troubleshooting. Response times are typically within 24 hours.
Can I add additional features like an aftermarket camera?
Yes, some customers have successfully added aftermarket cameras and other features. Make sure to follow any additional installation instructions for these components.
Will this upgrade be compatible with my BMW F30 2017?
Compatibility depends on the specific infotainment system version in your vehicle. It is compatible with NBT systems commonly found in 2017 models. However, for certainty, please provide your VIN or a photo of your current system for verification.
Can I use my existing screen with this upgrade?
Yes, in most cases, you can use your existing OEM screen. If you decide to upgrade to a larger screen, separate screen options are available for purchase.
Will the cruise control buttons on the steering wheel work with CarPlay?
Yes, your existing steering wheel controls will continue to work with CarPlay after the upgrade.
Can I listen to XM radio and receive audio from CarPlay navigation apps simultaneously?
No, you cannot listen to XM radio and receive audio from CarPlay navigation apps at the same time as the system uses the AUX input for audio.
If my car doesn't have navigation or CarPlay, will this upgrade enable these features?
Yes, this upgrade will enable you to use navigation and CarPlay in your vehicle.
Can I add an aftermarket backup camera to this system?
Yes, this unit supports aftermarket backup cameras with 720P PAL and NTSC standards.
Will this system work with my 2018 BMW 320xi that lacks navigation and CarPlay?
Yes, this system is designed to add navigation and CarPlay functionality to models that did not originally include these features.
Does this upgrade support the use of the steering wheel's cruise control buttons while in CarPlay?
Yes, the cruise control buttons will continue to function as normal when using CarPlay.
Can I install this system myself?
Installation complexity varies. Some customers have successfully installed it themselves by following guides or videos. However, professional installation is recommended for those unfamiliar with car electronics.
Will this upgrade work with a 2021 BMW Z4 M40i?
No, this particular unit is not compatible with the 2021 BMW Z4 M40i. It’s important to contact the manufacturer with details of your vehicle for the correct unit.
Can I use the native car apps like XM radio while using the navigation on CarPlay?
Unfortunately, you cannot use the native XM radio app and CarPlay navigation audio simultaneously, as the system switches to AUX input for CarPlay audio.
If I change my mind about the screen size, can I purchase just the screen separately?
Yes, screens are available for purchase separately. Contact the supplier with your car model and a picture of your car console to get the right fit.
Does the system support the use of the steering wheel buttons while using CarPlay?
Yes, the steering wheel buttons will still function with CarPlay, allowing you to control audio and other features.
Do I need to buy a special camera for the front or can it be any camera?
The unit supports 720P PAL and NTSC rear cameras. Make sure your camera meets these specifications.
My car does not have a backup camera. Will an aftermarket camera work with this system?
Yes, the system supports aftermarket backup cameras that meet the 720P PAL and NTSC standards.
Will Android Auto's interface change with different versions of the app?
Yes, the interface of Android Auto may vary according to the version of the app you are using.
How do I find the WiFi password for connecting to CarPlay on my Android phone?
The WiFi password can typically be found in the Airplay app on the main menu of the system.
Will the heads-up display (HUD) still show navigation and music info after the upgrade?
When you are using the OEM system, the HUD will continue to display information as usual. However, third-party apps like Google Maps on CarPlay will not show up on the HUD.
How do I connect an aftermarket reverse camera to the system?
For specific instructions on connecting an aftermarket reverse camera, contact the support team for guidance.
What are the dip switch settings for CarPlay on a 2014 F32?
Dip switch settings depend on the screen size of your car. For detailed instructions, refer to the manual or contact support.
Will this work with a 2010 BMW 528i E60?
No, this unit is not compatible with the 2010 BMW 528i E60. Compatibility is specific to certain models and years.
If my BMW F30 has the CIC system, will the head-up display (HUD) and steering wheel controls still function with CarPlay?
The HUD will display information when using the OEM system, but not when using CarPlay. As for steering wheel controls, some users report that with the latest software updates, the controls, including the scroll bar, function well with CarPlay, but this may vary, so checking with the manufacturer for your specific model and system version is recommended.
How do I troubleshoot if my screen only displays the BMW logo after installation?
This issue may indicate a boot loop or a connection problem. It’s advisable to contact the manufacturer for technical support, as the solution might require a reset or specific troubleshooting steps.
Can I use both Android Auto wirelessly and have a wired connection for an iPod or other music devices simultaneously?
The system does not support using Android Auto wirelessly while having another device connected via wire for music.
What should I do if I'm having trouble with Siri not connecting properly?
For issues with Siri or any other feature not working as expected, reach out to the support team with details of your system and the problem for assistance.
Is it possible to have navigation display on the HUD with this system?
No, third-party navigation apps like Google Maps used through CarPlay will not display on the HUD.
Can I play music through Bluetooth with this system?
The system allows for Bluetooth connectivity for calls, and depending on the unit, it may also allow for music streaming. Check the product specifications or contact support to confirm.
How long does it take for the system to boot into CarPlay?
Booting into CarPlay typically takes a few seconds after the Bluetooth connection is established. It’s recommended to disconnect other Bluetooth devices from your phone for a better connection.
If I experience a no-signal issue with the LVDS-NBT-C19 cable, what should I do?
A no-signal issue may be related to a faulty cable or improper connection. Contact the support team for troubleshooting steps or to arrange for a replacement if necessary.
Are software updates available for the system, and how are they performed?
Software updates may be released to improve functionality or add new features. Information on how to perform updates should be provided and may involve downloading updates to a USB drive and installing them directly into the system.
What models is the Wireless Carplay Retrofit Kit Decoder compatible with?
This retrofit kit is specifically designed for the BMW i3 I01 NBT System, model years 2012-2017. It is not compatible with the EVO system. Before purchasing, please confirm that your vehicle has the NBT system.
What features does the Wireless Carplay Retrofit Kit Decoder support?
The kit supports wireless and wired Apple CarPlay, wireless and wired Android Auto, Mirrorlink, factory and aftermarket reverse camera support, parking radar, front view camera DVR (CVBS input), original car knob control, and steering wheel control. It also allows you to stream apps like YouTube, view TV news, and use navigation apps
Can I use my factory car controls with this retrofit kit?
Yes, the retrofit kit supports the use of your original car knob and steering wheel controls. However, for steering wheel control buttons, only the voice control button, Tel button, and voice volume “+” and “-” buttons are supported.
How do I activate Siri voice control with the retrofit kit?
To activate Siri voice control, press and hold the voice control button on the steering wheel or long press the car knob.
Does the retrofit kit support updating to newer software versions?
Yes, the kit supports software updates. If your current software does not support certain functions like YouTube, you can obtain a new update file from the manufacturer.
What should I do if I encounter a "no signal" error message?
Ensure that the Carplay box is placed at the car passage box position during installation. If you see a “no signal” error, it may be due to incorrect placement.
Can I install the Wireless Carplay Retrofit Kit Decoder myself?
If you are unfamiliar with how to remove the car dashboard or are unsure about the installation, it is recommended to go to a professional car shop for installation. However, for product-specific issues, the manufacturer may be more knowledgeable than the auto repair shop.
What should I do before putting everything back after installation?
Please confirm that all features, especially the sound, work correctly before you reassemble any parts of the car’s interior.
What should I avoid when installing the retrofit kit?
Do not place the Wi-Fi antenna inside of the center console. It is suggested to put it under the windshield for optimal performance.
What is the correct procedure for changing wiring or toggling switches during installation?
Always remember to turn off the car first, then unplug the power cable from the decoder box before changing any wiring or toggling switches to prevent damage or short circuits.
What models is the Wireless Carplay Retrofit Kit Decoder compatible with?
This retrofit kit is compatible with BMW Mini Cooper One Hatch Clubman models F55 F56 from 2014-2018 and F54, F57 from 2016-2018 with the NBT system. It is not compatible with CIC or EVO systems. Please verify your car system before purchasing.
How do I ensure that my car has the NBT system and not the CIC system?
You can check our website for pictures to help identify your car system. If you are still unsure or confused, please contact us directly, and we will be happy to assist you.
Does the retrofit kit support both wireless and wired connections for Apple CarPlay and Android Auto?
Yes, the kit supports both wireless and wired connections for Apple CarPlay and Android Auto. For Android Auto, the compatibility for a wireless connection depends on your mobile phone type.
Can I control the Carplay features using my original car controls?
Yes, the retrofit kit supports the use of the original car knob and steering wheel controls. However, not all steering wheel buttons may be supported, so please refer to the product instructions for specific control capabilities.
Will I need to replace my original car screen or make any wiring modifications to install this kit?
No, the kit is designed to retain the factory-fitted display screen without the need for cutting wires or making modifications. You will need to switch your BMW radio to ‘AUX’ mode for sound playback, so please ensure your original radio has an AUX option.
Does the retrofit kit support the use of the factory original reverse camera and parking radar?
Yes, the retrofit kit supports the factory original reverse camera and parking radar, as well as aftermarket reverse and 360 cameras, and front view camera DVR (CVBS input).
How do I update the software if my current version does not support certain functions like YouTube?
If your software version does not support certain functions, you can get a new update file directly from us.
What should I do if I am not confident in installing the retrofit kit myself?
If you are unsure about how to remove the car dashboard or install the retrofit kit, we recommend going to a professional car shop for installation. However, for product-specific issues, we can provide more specialized assistance than an auto repair shop.
What precautions should I take when installing the retrofit kit?
Please make sure to turn off the car and unplug the power cable from the decoder box before changing any wiring or toggling switches. Additionally, do not place the Wi-Fi antenna inside the center console; instead, place it under the windshield for better signal reception.
What should I check before putting everything back after installation?
Please confirm that all features, especially the sound, are working correctly before you reassemble the car’s interior.
How do I know if my BMW has the CIC system and not the NBT or EVO system?
Please check our website for pictures or contact us directly for assistance to ensure you have the correct system. Your car should have a 4-pin LVDS at the back of the OEM screen, as the kit does not support 6-pin LVDS or NBT systems.
Does this kit support both wireless and wired connections for Apple CarPlay and Android Auto?
Yes, the kit supports both wireless and wired connections. The type of connection available may depend on your mobile phone model.
Can I use my factory car controls with this retrofit kit?
Yes, the retrofit kit supports the use of the original car knob and steering wheel controls. However, only specific buttons on the steering wheel are supported, such as the voice control button, Tel button, and voice volume “+” and “-” buttons.
Will I have to replace my original car screen or make wiring modifications to install this kit?
No, the kit is designed to retain the factory-fitted display screen without the need for cutting wires or making modifications. For sound playback, switch your BMW radio to ‘AUX’ mode. Ensure your original radio has an AUX option before purchasing.
Does the retrofit kit support the use of the factory original reverse camera and parking radar?
Yes, the retrofit kit supports the factory original reverse camera, parking radar, and aftermarket reverse and 360 cameras, as well as front view camera DVR (CVBS input).
How do I update the software if my current version does not support certain functions like YouTube?
If your software version does not support certain functions, you can get a new update file directly from us.
What should I do if I am not confident in installing the retrofit kit myself?
If you are unsure about how to remove the car dashboard or install the retrofit kit, we recommend going to a professional car shop for installation. However, for product-specific issues, we can provide more specialized assistance than an auto repair shop.
What should I check before putting everything back after installation?
Please confirm that all features, especially the sound, are working correctly before you reassemble the car’s interior.
How do I activate Siri voice control with the retrofit kit?
You can activate Siri voice control by using the voice control button on the steering wheel or by long pressing the confirm button on the iDrive controller.
What is the BMW AI Box Wireless Multimedia Carplay Adapter?
The BMW AI Box is a plug-and-play device that upgrades your BMW’s factory wired or wireless CarPlay to a more advanced system, allowing for additional features such as app downloads from the Google Play Store, streaming services like YouTube, Netflix, Hulu, and internet access via a 4G SIM card.
Which BMW models are compatible with the BMW AI Box?
The BMW AI Box is designed to work with any BMW model that comes with factory wireless CarPlay. This includes a range of BMW models; please consult the product description or your vehicle’s manual to check for compatibility.
Can I use the BMW AI Box with my iPhone or Android phone?
Yes, the BMW AI Box is compatible with both Android and iPhone devices, as long as your BMW supports factory wireless CarPlay.
How do I install the BMW AI Box in my car?
The BMW AI Box is designed for easy installation with a plug-and-play setup. Simply connect the device to your car’s original USB port designated for CarPlay.
Do I need a separate internet connection for the BMW AI Box?
The BMW AI Box supports internet access through a 4G SIM card only. You do not need to use your phone’s hotspot or Wi-Fi connection once the SIM card is inserted into the device.
Can I download apps directly onto the BMW AI Box?
Yes, you can download apps directly from the Google Play Store onto the BMW AI Box thanks to its Android 10.0 system.
What kind of storage does the BMW AI Box have?
The BMW AI Box comes with 64GB of internal storage and 4GB of RAM. It also supports an external TF card for additional storage up to 256GB.
Does the BMW AI Box support navigation apps?
Yes, the BMW AI Box supports navigation apps and comes with pre-embedded GPS, GLONASS, and BEIDOU positioning systems. It also features a smart split-screen function that allows you to watch videos while navigating.
How is the BMW AI Box controlled?
You can control the BMW AI Box using your vehicle’s OEM touch function, controller, or buttons.
What are the technical specifications of the BMW AI Box's system?
The BMW AI Box runs on a customized Android system powered by an 8-core MediaTek 6765 processor with a 12nm process and a 2.3GHz main frequency. It supports the 4G GSM frequency band and comes with Bluetooth V5.0.
Is the BMW AI Box certified?
Yes, the BMW AI Box has undergone certification and testing and holds CE, FCC, and RoHS certifications.
How do I know if my BMW has the NBT system?
Please check our website for images and descriptions to help identify your car system. If you are still unsure, contact us via email for assistance.
What functions does the Linux Screen add to my BMW?
The Linux Screen adds wireless Carplay, wireless Android Auto, wireless mirrorlink for iOS and Android phones, Bluetooth, EQ adjustment for optimal audio quality, and support for both original factory and aftermarket reverse cameras. It also synchronizes with the car’s original headlamps to switch between night and day mode automatically.
Does the Linux Screen support touch input?
Yes, the Linux Screen supports capacitive touch?
What are the main technical specifications of the Linux Screen?
The main chip is Sunplus 8368XU with 2Gb DDR3, 1Gb nand flash for storage, dual-band Wi-Fi (2.4Ghz/5.8Ghz), Bluetooth 5.0, a resolution of 1920*720, USB channel support, CAN power supply, AHD 720P reverse input, and built-in DSP. It operates on Linux 4.9 and can withstand a wide range of operating and storage temperatures.
Can I use my original car microphone with this system?
Yes, the Linux Screen supports the original car microphone. Additionally, it includes a built-in microphone which can be activated if your car does not have one.
How do I install the Linux Screen in my BMW?
The installation process may require professional assistance, especially if you are not familiar with car dashboard removal. We recommend having the installation done at a car shop, but for product-specific questions or issues, please reach out to us directly.
Will the Linux Screen work with my car's original controls?
Yes, it is designed to work with your car’s original knob and steering wheel controls.
What should I do if I encounter issues with the Linux Screen after installation?
Before reassembling your car’s interior, ensure that all features work correctly. If you experience any issues, please contact us for support.
What are the main features of the Android Screen for BMW?
The Android Screen for BMW comes with a Qualcomm Snapdragon 662 processor, 8 GB RAM, 256 GB ROM, and runs on Android 13. It features a 10.25 or 12.3-inch touch screen with a super HD resolution of 1920×720 pixels. It offers wireless and wired CarPlay and Android Auto, supports original and aftermarket cameras, has built-in WiFi and Bluetooth 5.0, and can accommodate a 4G/5G SIM card for network connectivity.
Is the Android Screen compatible with my BMW?
The compatibility of the Android screen will depend on the specific model and year of your BMW. Please verify the compatibility with your vehicle’s system and screen size before purchasing.
Can I use my factory-installed reverse camera with this screen?
Yes, the Android screen can decode the original car camera to display it on the new screen. If your car does not have an OEM factory camera or you want to upgrade, you can also install an aftermarket AHD reversing camera.
Does the Android Screen support split-screen functionality?
Yes, it supports split-screen functionality, allowing two functions to work simultaneously. However, note that some third-party apps may not support this feature due to conflicts.
Will installing the Android Screen affect my car's warranty?
The Android Screen is designed not to damage the OEM harness, so it should not affect your vehicle’s warranty. However, it’s always a good idea to check with your dealer or manufacturer to confirm.
What kind of navigation apps can I use with this screen?
You can use any GPS navigation software that is compatible with Android OS, such as Sygic, IGO, Navitel, Waze, and Google Maps.
Can I connect my phone to the Android Screen for music and calls?
Yes, the screen has Qualcomm Bluetooth 5.0 for hands-free calling and music streaming. You can stream music from apps like Spotify and Pandora with high fidelity quality.
What are my options if I want to use a SIM card for connectivity but am in North America or Japan?
The 4G chip may not be compatible with North American and Japanese frequency bands. You can still use built-in WiFi or connect to a network hotspot via WiFi for online navigation, video, and music streaming.
Does the screen have any special display features?
The screen comes with Blu-Ray-Anti-Glare and Anti-Fingerprint technology, offering a clear and high-quality display even under various lighting conditions.
Can I use my existing car controls with the new Android Screen?
Typically, these screens are designed to retain the use of your car’s original controls. However, the extent of compatibility may vary based on the model and year of your BMW.